Return and Refunds
Conditions for returns or exchanges
Each item must be returned as new with the manufacturer’s tags attached and in its original packaging.
Hoplikeabunny.co.uk cannot accept accessories that have been worn or toys, furniture or decorative items that have been used. Any returns that are not new, clean and undamaged will be sent back to the customer at their cost. This does not affect your statutory rights.
Returns process and address
To make a return, you need to:
- Fill in the returns form that was included in your order (or download a new form)
- Check that your name, phone number, email and address are included on the returns form.
- Package the items carefully, including manufacturer’s tags and original boxes to our shop in London:
Hop Like a Bunny
12 Portland Road
London W11 4LA
Please note that any returns without NAME and ADDRESS may not be able to be processed.
If you require a refund, we will credit the original purchaser’s card for the amount that you paid minus postage costs.
Refunds will be made within 28 days of the date that we receive your returned package.
Lost, faulty or damaged items
If your order is lost in transit you need to contact us within 10 days for UK deliveries and 30 days for overseas deliveries from placing the order. We will contact the courier company to trace your package.
In the unlikely event that an item in your order is faulty or damaged, please contact us as soon as you can. We will replace the item at our cost.